See what an agent did

You will know exactly what an agent read and prepared.

One agent's last run

1. Click Agents, then click the agent.
2. Under Its last run, read the confidence line, then the steps (up to 12) in plain words, such as "Read your campaigns" or "Prepared emails for you to approve".
3. Each step says what kind it was: Read only, A card is waiting for your approval, Nothing to approve, Done without asking: it only stops contact, or Did not go through.
4. Run this step again repeats a read or a proposal. It is not offered for a direct pause or unsubscribe, and a campaign cannot be started this way.
5. Under Earlier runs are up to six older runs with date, instruction, steps and confidence.

Everything since midnight

Click Agents, then Done today. Each run since midnight appears with its steps, cards and anything it did directly. With none it says "No agent has run today".

What Optimization reviewed

Click Agents, then Results. It lists up to 20 things Optimization reviewed, what it was asked, the result and who asked.

Reading confidence

Each run has one confidence: high, medium or low, with a reason such as "Read from the signed-in book (12 rows)" or "The read did not come back, so this is not a score." It tells you how complete the read was. It is not a promise about the business.

What it does not show

Whether you approved or cancelled a card is not listed yet. What agents changed on your records is not counted yet. For the cards still waiting, see Approve what Engage prepared. Approved changes are recorded in your organisation's audit log: see Read the audit log.

If something goes wrong

If a page is empty, no agent has run yet: see Turn on the Search agent. Other messages are in Agents and Workflows problems, by message.