Pause an agent
Press Pause this run on an agent to stop its run. There is no switch to turn an agent off or schedule it.
You will have stopped a run that is in progress, so you can start a new one.
Steps
- Click Agents in the left rail.
- Click the agent that is running. Its panel opens.
- Click Pause this run.
- The panel confirms. If nothing was running it says "Nothing was running."
If you need to stop a campaign
An agent's Pause does not stop a campaign that is sending. To do that, pause the campaign itself: see Pause, resume or stop a campaign. You can also ask Ask Adapt "Pause my Sheffield accountants campaign". It prepares an approval card. See Approval cards: what Adapt proposes and what you approve.
Cancel a card that is waiting
A card an agent prepared can be stopped from ever running. Go to Agents, then To review, and press Cancel on it. See Approve what Engage prepared.
Why you might see "already running"
Only one run of an agent happens at a time. A second press answers "That agent is already running. Pause it before starting another." Pause the first, then run again. See Turn on the Search agent.
What happens next
Pausing records that the run stopped. You can run the agent again straight away. Cards it already prepared stay for their 30 minutes unless you cancel them.
What cannot be paused or switched off
You cannot schedule an agent or turn one off: both are listed in What the agents do not do yet. The only things an agent can do without a card are to pause a sending campaign you name and to add an address you give it to your do-not-contact list; both only stop contact.