Read the audit log
Your organisation keeps an audit log of who changed what, but there is no page in the app to read it yet.
You cannot open the audit log from the app today. This page says what is recorded, who can read it and what to do instead.
What is recorded
| Action | When |
|---|---|
| An invite is made, accepted or revoked | Someone is invited to your workspace, and what happened to the invite. |
| A member's role or status changes | A role changes, or a person is suspended, deactivated or made active again. |
| An extra permission is granted or removed | The owner changes a sensitive permission. |
| Campaigns are moved to another person | An admin reassigns them. |
| Someone switches organisation | A person who belongs to more than one workspace chooses which one to work in. |
| Ask Adapt actions | Each Ask turn and approved card is logged. |
Each entry has a time, the person, their role, where it came from, the action and a target.
What is never recorded
Private content. Entries hold ids, counts and field names only. For Ask Adapt only a one-line summary of each result is logged, not the data.
What the log is not
It is not a list of every click. The last 200 entries come back newest first. Nothing in the log can be edited or deleted from the product.
Things you can read in the app instead
- What an agent did: See what an agent did.
- Each field change on a record, with the old value kept: open the record's Activity tab, filtered to Field changes. See Signals, Activity, Notes and Tasks on a record.
- Your Ask Adapt conversations: Find an old chat.
- Payments and reveals: Account activity on Plan and billing.
What happens next
When a screen for it is built it will appear in Settings. Nothing about your data changes in the meantime. See The audit log.
If something goes wrong
Who can do what is explained in Roles: what an owner, admin and member can do and Team and access messages.