Make your first call in the Caller console

You will have rung a business, written down what was said, and logged one of ten outcomes, with the next business ready. Adapt does not dial, record or listen. You ring on your own handset.

Before you start

• Your manager has handed you a list. Until they do, Today is empty.
• Sign in at cc.adaptleads.co.uk with the email and password you set from your invite.
• Read Calling rules and the law (PECR, TPS and your duties) once. Numbers are not checked against TPS or CTPS, so do that before you ring.

Steps

1. Open Today and press Start calling on a list. If you have begun already it reads Carry on.
2. Read the business on the left and the script on the right. The number is under Ring this.
3. Dial it on your handset. Copy copies the number.
4. Press Start call. The timer starts and the button becomes End call.
5. Type under What happened as you talk. It saves on your machine about once a second.
6. Press End call when it finishes.
7. Under How did it go, pick one outcome: Log a call outcome.
8. Press Save and next. The next business loads at once. There is no skip.

What you will see

The next business, with its script. Up next previews what is coming, best first. try 2 means you have rung them once already.

If you are interrupted

Refreshing, closing the tab, losing your connection or being signed out does not lose the call you are in. Come back and you land on that record with everything there. If you press Save and next with no connection, the call is held and goes by itself when you are back online.

What does not happen

You cannot save an outcome until you have pressed Start call and End call. You cannot undo Do not call again.

If it does not work, see Caller console problems and what to do. More: Make a call in the callers' console.