Troubleshooting

By message and by symptom.

• Email problems, by messageWhat each email and mailbox message means, and what to do when a mailbox will not connect or a send does not go.
• Record and search problems, by messageWhat the book, search and record-page messages mean, including That did not load, Not counted yet and filter timeouts.
• Insights, Analytics and Home gaps, by messageWhy Adapt Insights, Analytics and Home say Not counted yet or Not connected, and which buttons do not work yet.
• Enrich now problems, by messageWhy Enrich now says a record was checked recently, is busy, or is paused, and when to try again.
• Export and credit problems, by messageWhat the export, reveal and allowance messages mean, and what each one costs or does not cost.
• LinkedIn problems, by messageWhat each LinkedIn message means, what to do about it, and which LinkedIn controls are not built yet.
• Integrations and Your stack problems, by messageGoogle Calendar and other connections that say Not connected, and what each message means.
• Agents and Workflows problems, by messageWhat the Agents, Customise and Workflows messages mean, and what is not connected.
• Ask Adapt and voice problems, by messageWhat the Ask Adapt, microphone and voice messages mean, and the limits behind them.
• Chrome extension problems, by messageThe extension shows Not connected, will not download, or does not seem to know you. What each means and the order to try.
• Caller console problems, by messageWhat the Caller console and Caller team messages mean, including not connected, operator-only and the stuck queue.
• CRM problems, by messageThe CRM record and schedule controls that say Not connected yet, plus the save and set-up messages.
• Sign-in problems, by messageWhat each sign-in, sign-up and Google message means, and what to do.
• Team and access messagesWhat the team, role and invite messages mean, and who can fix each one.
• I cannot sign inA short checklist for when you cannot get into Adapt Leads, in the order to try.
• My email is not sendingA checklist for when a campaign or a single email does not go out, in the order to check.
• The extension is not detectedAdapt shows the Chrome extension as Not connected. Check these in order.
• I was removed from my teamWhat happens when you are removed or suspended from a workspace, what you can still do, and who can bring you back.
• My export was refusedWhy an export may not download, and what to check in order.
• Voice is not workingCheck the microphone, the browser, the daily limit and the connection, in that order.
• A number looks wrongHow to check a figure that does not look right, and which figures are estimates or not counted.