Pause, resume or stop a campaign
How to stop sending at once, start again, or take a campaign out of your list, and what each does to leads.
To stop sending, pause the campaign. It takes effect straight away.
Pause or resume a campaign
- Open Campaigns. Click the row, then Pause in the side panel. Or open the campaign and click Pause.
- Confirm. Nothing more goes out, follow-ups included. Emails already sent stay sent.
- To restart, click Resume. A paused campaign needs a current spam check and approval first. The confirmation lists what goes out next, then Resume sending.
Pause a mailbox
On Email accounts, use the row menu, then Pause. Active campaigns stop sending from it and its warm-up stops. Activate reverses it.
Remove a lead
On the campaign's Leads tab, remove the lead. It stays in your Email leads. To stop all emails to someone for good, use the do-not-email list: Unsubscribes and the do-not-email list.
Delete a campaign
Delete archives it. An active one stops straight away. Its leads and replies are kept.
Stops that happen on their own
- A reply stops follow-ups for that lead, unless you turned that off.
- Marking a reply Interested makes an opportunity and stops follow-ups.
- Leads on the do-not-email list, with a deal, or already handed to your CRM are not emailed.