Caller console problems and what to do
The handful of things that come up in the callers' console, and the first thing to try.
| What you see | What to do |
|---|---|
| "Nothing due right now", but the list is not finished | Normal. Everything is done or scheduled for later. Check Call backs, then ask your manager for another list. See Why a business comes back in the queue. |
| Today is empty | Nothing has been handed to you. Only your manager can do that. |
| The invite email never arrived | Check junk. Ask your manager to send it again. The old link stops working when a new one goes out. |
| The reset link says it has expired | Links last an hour and work once. Request another from the sign-in screen. |
| Save and next will not go | Press Start call, then End call, then pick an outcome. The missing step pulses. Call back also needs a day and time. Interested and Sale need Learned filled. |
| Call backs opened the console | It should show your promises first. Refresh once. |
| You logged the wrong outcome | Tell your manager, who can see the record. Do not ring the business again to correct it. |
| A number rings a different business | Log Wrong number. Do not ring again to confirm. |
| The screen looks broken or will not load | Refresh once. If it persists, tell your manager roughly when it started. |
| Caller Console in Adapt Leads says it is for operator accounts | Ask whoever runs Adapt Leads to add your sign-in address. |
| It says the caller console is not connected on this deployment | Nothing can be read or sent until it is. Tell support. |
Still stuck
Ask your manager first. They can open the record, see your queue and hand you more work. They cannot see your password, so a sign-in problem comes to support at hello@adaptleads.co.uk with the business name and roughly when it happened.