Sign-in problems, by message

Invalid email or password

The email is not known or the password does not match. The two cases give the same message on purpose.

1. Check the email address for typing mistakes.
2. Check Caps Lock.
3. If you are not sure of the password, press Forgot your password? The reset link is valid for one hour.
4. If you signed up with Google, use the Google button instead: there may be no password.

That did not work. Check your email and password.

The page's general message when the server gave no reason. Same steps as above.

Network error. Try again.

The sign-in did not reach Adapt. Check your internet connection and try again.

Your session has ended. Sign in again.

Your sign-in expired, or you signed out somewhere else. Sign in again. Anything you had open is kept on the server; unsaved typing in a form may be lost.

Account suspended

Your account has been suspended. Contact support. You cannot sign in again until it is lifted.

This account has been closed

Your account has been closed. Contact support if you think this is wrong. See also This account is not available. below, which is the same state seen through Google.

An account with that email already exists

You are trying to sign up with an email that already has an account. Sign in instead, or reset the password.

AdaptLeads is not open for public sign-up yet. If you are expecting access, speak to your contact.

Sign-up is limited to approved email addresses for now. If you were invited, use the same email address the invite was sent to. Otherwise ask the person who invited you.

Invalid Google sign-in. Please try again.

Google did not accept the sign-in. Close the Google window, press the Google button again and choose your account.

Could not reach Google. Please try again.

Adapt could not check your Google sign-in. Wait a minute and try again, or use your email and password.

This Google sign-in isn't authorised for AdaptLeads.

You are on an address where Google sign-in is not set up. Google sign-in works on app.adaptleads.co.uk. On other addresses, use email and password.

Your Google email could not be verified.

Google says the address on that Google account has not been verified. Verify it with Google, or use another account.

This account is not available.

The account behind that Google address is suspended or closed. Contact support.

Google sign-in is not configured on this server.

Google sign-in is switched off in this installation. Use email and password and tell support.

This reset link is invalid or has expired

A password reset link works once and for one hour. Press Forgot your password? again and use the newest email.

This invite is for a different email address.

An invite works only for the address it was sent to. See Team and access messages.

This link is not valid.

Seen on an unsubscribe link in a digest or alert email that has been changed or cut short. Open the email again and use the link as it came.