I cannot sign in

A short checklist for when you cannot get into Adapt Leads, in the order to try.

TroubleshootingChecked 2026-10-10
  1. Use the right address. The app is at app.adaptleads.co.uk. Google sign-in only works there.
  2. Read the message. The sign-in page says why in red under the form. Look it up in Sign-in problems, by message.
  3. Try Google or password, not both. If you made your account with Google, there may be no password. If you made it with a password, the Google button signs you in only when the Google address matches.
  4. Reset the password. Press Forgot your password? and use the link in the email within an hour. Check spam.
  5. Check the email address. An invite works only for the address it was sent to.
  6. Try a private window. An old saved page can hold an old sign-in.
  7. A team area says it is closed to you. Some areas (Adapt Outreach, the Caller console, the CRM) open only for people who have been given them. Ask your team's owner. See Team and access messages.

If the page says Account suspended or This account has been closed, only support can help.