A number looks wrong
How to check a figure that does not look right, and which figures are estimates or not counted.
- Is it blank, a dash or "Not counted yet"? Then Adapt has no real figure for it. It is not zero. See Insights, Analytics and Home gaps, by message.
- Is it a count under a filter? A count on a search is for the filters you have now. Clear one and it changes. If the search is too broad it says so and pauses the count rather than guessing.
- Is it exports left? The number counts new records only. Records you already exported this month do not count again. See Export and credit problems, by message.
- Is it a month still open? A month that has not finished is drawn apart from whole months, because it is still filling.
- Is the page old? Reload. Some counts are kept for a short time to keep the page quick.
- Is it a record's value? A name, address, phone or email on a record is shown with a label such as Proven or Claimed, and every change is kept in the record's history with the old value. Open the history first.
- Is it your own CRM count? The CRM counts records in your CRM, not the book.
If a number still looks wrong, send support the page, what you expected and what you saw. A wrong figure on a business is worth reporting: say the business and the field.