My email is not sending
A checklist for when a campaign or a single email does not go out, in the order to check.
Check these in order. Most problems are the first three.
- Was it approved? Adapt sends nothing until a person approves it. A campaign that is a draft, or has drafts waiting for your OK, is not sending.
- Is a sending mailbox chosen? Open the campaign and look for a connected mailbox. If it says No sending mailbox yet, connect one in Email accounts.
- Is the mailbox connected? A mailbox that failed shows Not connected: and a reason. Fix that first. See Email problems, by message.
- Is it a warm-up inbox? Warm-up inboxes cannot send campaigns.
- Is the campaign archived? An archived campaign does not send. Only its owner can unarchive it.
- Did you see "Sending is not available yet."? The sending service did not answer. Nothing was sent. Try again later.
- Has the person replied? A reply stops the main sequence for that person and lands in the Unibox. That is on purpose.
Nothing is sent by accident
Agents and Ask Adapt prepare emails for you to approve. They never send on their own, and the messages in the app say "Nothing was sent" when that is true.
If all seven look right and nothing has gone after an hour, contact support and give the campaign name and the mailbox address.