My export was refused

Check these in order.

1. Read the red line in the export window. It says why. The common ones are This month's exports are used up and The export did not finish (error ...). Look them up in Export and credit problems, by message.
2. Look at "Your allowance". The window shows three numbers before you download: In the file, Exports used and Exports left after. If Exports left after would go below zero, the file needs more than you have.
3. Is it only new records that count? Records you already exported this month cost nothing the second time. A file made mostly of old records is cheap.
4. Is the file too big? One file holds up to 25,000 records.
5. Did you press Download twice? The window shows Preparing your file while it works. Wait for it.
6. Check your connection. Could not reach Adapt Leads, so nothing was exported means your browser could not get through.
7. Plan. If you are on the free trial, the allowance is small. Plan & billing shows the allowance and lets you change plan.

Nothing is counted for an export that did not download.

If a refused export keeps happening with a healthy allowance, contact support with the time and the number in brackets, if any.