People, Decision-makers and Generic on a record

The three tabs that list the people and role mailboxes at a business, and how to search them.

GuideChecked 2026-10-10

The People, Decision-makers and Generic tabs on a company record show who we hold at the business and which shared mailboxes it has. Each tab shows a number: how many it holds.

The People tab listing the people at the business
The People tab. 1 Search. 2 People grouped by department. The job title buttons sit beside the search.
  1. Search. Type a name or a job title.
  2. People by department. Beside the search are title buttons: All, then the five most common titles. Click one to narrow. The people are grouped under Executive, Management, Operations, Finance and so on. Click a department heading to fold it.

People

Everyone we hold at the business. Each row shows:

  • The name, with a Main contact pill for the person to ask for, or a Decision-maker pill.
  • Their title, after a vertical bar.
  • Their email with its label, or "emails show once the record is revealed" before you reveal, or "no email on file".
  • A line from the company register where they are an officer, such as "Director since Aug 2011" or "Appointed 18 Sep" for a recent appointment.
  • A LinkedIn button. It opens their profile if we hold it, and otherwise searches LinkedIn for their name.
  • A copy button for their email, and a plus to add the business to a list.

Click a row to open Read a person record.

Decision-makers

The same list, narrowed to people marked as decision-makers.

Generic

Role mailboxes such as info@ or sales@, seen on the business's own pages. Each has its label and a Copy button. Before you reveal, the tab asks you to reveal. A catch-all or role mailbox is never removed. Whether to use it is your call.

Empty tabs

  • "No people on file for this business yet." People appear as the register is matched and as their own pages are read.
  • "No role mailboxes found."
  • "Nobody matches that search."

Limits

  • A business that is one site of a group shows only its own people. The group's people are on the Whole group switch. See Groups, head offices and branches.
  • A very large group lists the first sites it read, and says so.